OneCall Service Center
PO Box 2115
104 Union Valley Road, MS-8258
Oak Ridge, TN 37831-2115
Call: 574-1500 or toll-free 1-877-861-2255
Fax: 1-865-241-0531

Employees of UT-Battelle — contact ORNL Benefits for the Long Term Care Plan:                                                                                               
ORNL Benefits
1009 Commerce Park, Suite 350
Oak Ridge, TN 37830-6465
1-865-574-7474

Medical – CIGNA Open Access, Point-of-Service and Indemnity Plans
(Under age 65 Retiree)

CIGNA

Member Services
1-800-244-6224

To file a claim, mail your completed claim form to the address shown on your ID card

Website
www.cigna.com

Major Medical
Medicare Supplement
(Over age 65 Retiree)

UnitedHealthcare

Member Services
1-800-436-7295

To file a medical claim
UnitedHealthcare
PO Box 740800
Atlanta, GA  30374-0800

For questions about direct billing
1-877-861-2255 or 574-1500

To mail premium payments
First Tennessee Bank
Dept. 888531
Knoxville, TN  37475

For Medicare Crossover Enrollment Form
UnitedHealthcare
PO Box 1918
Oldsmar, FL  34677-9925

Dental / Vision
(Over age 65 Retiree)

UnitedHealthcare

Member Services
1-800-436-7295

To file a dental claim for a non-network provider
UnitedHealthcare Dental
Attn: Claims Division
PO Box 30567
Salt Lake City, UT 84130-0567

To file a vision claim for a non-network provider
Spectera Claims Department
PO Box 26618
Baltimore, MD  21207-6618

Precertification
(for the CIGNA Indemnity Plan)

CIGNA24

Member Services
1-800-244-6224

Mental Health/Substance Abuse (MH/SA)
(Under age 54 Retiree)

CIGNA Behavioral Health

Member Services
Phone number is found on your CIGNA ID card (MH/SA)

Website
www.cigna.com

Prescription Drugs

Medco

Member Services
1-800-685-8869

To mail new prescriptions
Medco
PO Box 2201
Pittsburgh, PA  15230-2201

To order online
www.medco.com

For the automated refill system
1-800-473-3455 

For instructions on how to fax your prescription, have your doctor call
1-888-327-9791 

Vision
(for employees enrolled
in the CIGNA Open Access, CIGNA Point-of-Service or CIGNA Indemnity Plan)

Vision Service Plan

Member Services
1-800-877-7195

To file a claim, mail your claim to:
Vision Service Plan
Attn: Out-of-Network Provider Claims
PO Box 997100
Sacramento, CA 95899-7100

Website
www.vsp.com

Dental               
(Under age 65 Retiree)

MetLife

Member Services
1-800-942-0854

To file a claim, mail your claim to:
MetLife Dental Claims
PO Box 981282
El Paso, TX 79998-1282

Website
www.metlife.com

Dental               
(Under age 65 Retiree)

Delta Dental

Member Services
1-800-223-3104

To file a claim, mail your claim to:
Delta Dental Plan of Tennessee
240 Venture Circle
Nashville, TN 37228

Website
www.deltadentaltn.com

Personal Health Assistance Program
(Under age 65 Retiree)
24 hour Nurseline

Clinical support for specific health conditions: asthma, cancer, cardiac arterial disease, chronic obstructive pulmonary disease, congestive heart failure, diabetes, maternity, low back pain

MATRIA Healthcare

24 hour Nurseline
Personal Health Assistance Program
1-888-233-4877
TTY/TDD: 1-800-855-2880

Chat online with a nurse
www.healthforums.com/orbit

Website
www.matriacares.com/personalhealthassistance

Long Term Care

MetLife

Member Services
1-800-438-6388 

Website
http://bwxty12.metlife.com
http://utbattelle.metlife.com

Mailing Address
Metropolitan Life Insurance Company
PO Box 937
Westport, CT 06881-0937

Life Insurance

MetLife

Statement of Health Unit
1-800-638-6420 prompt 1

For Life Insurance conversions information
1-877-275-6387

Savings Program

Retirement Savings Plan Committee

CitiStreet Savings Information Line

Mailing Address
BWXT-Y12
c/o Plan Administrator’s Office
PO Box 2009
Oak Ridge, TN 37831

United States: 1-888-472-8348
International: 1-617-847-1006

TDD: 1-800-579-1006

Website
http://oakridge.csplans.com

COBRA

CobraServ

Member Services
1-800-877-7994

Mailing Address:
Cobra National Service Center
3201 34th Street South            
St. Petersburg, Florida 33711

Direct Billing
Direct Billing for medical, dental and life insurance coverage for Retirees under age 65, Displaced Defense Workers and LTDs

Insurance Continuation

Member Services
1-800-898-0217

Billing Address
If an invoice is included with the payment, mail invoice and check to:
Ceridian Benefits Services, Inc.
7738 Collection Center Drive
Chicago, IL 60693

If no invoice will be mailed, please be sure to include the social security number of the member on the check. Mail the check to:
BWXT-Y12 Insurance Continuation
PO Box 7482
Princeton, NH 08543-7482

Social Security Administration

Toll-Free Number
Oak Ridge Office

1-800-772-1213

1-865-482-6908